This page explains how we ship your order, how long it takes, and what to do if something goes wrong.

Free shipping on every order

  • Shipping is free on all orders – there is no minimum spend.
  • The price you see at checkout is the final price. We add no shipping or handling fees afterwards.

Delivery times

  • United Kingdom and Ireland: 5-7 working days from the day your order is confirmed.
  • European Union: 5-7 working days.
  • Other destinations: usually 2-4 weeks, depending on local customs and postal services.

Orders placed on weekends or public holidays are processed on the next working day.

Who delivers your parcel

  • United Kingdom: Royal Mail
  • Ireland: An Post
  • Other countries: a local postal or courier partner in your country

We choose the carrier that gives the fastest delivery to your address. If you need a specific carrier, contact us before ordering.

Tracking

As soon as your parcel is dispatched we email you a tracking number. Tracking can take up to 48 hours to show its first movement – that is normal and does not mean the parcel is stuck.

Where we ship

We deliver to the countries listed at checkout, including the United Kingdom, Ireland, and the countries of the European Union, plus Switzerland and Norway. If your country is not available at checkout, email us and we will tell you whether we can arrange delivery.

Customs, duties and import charges

Deliveries outside the European Union may be subject to import duties or local taxes charged by your customs authority. Those charges are set by your government, are not included in your order total, and are the recipient’s responsibility. We cannot predict or refund them.

Late, lost or damaged parcels

  • If your estimated delivery window has passed and the tracking has not moved, email us at hello@muwadev.com with your order number.
  • If tracking shows the parcel as delivered but you cannot find it, check with neighbours and your local delivery office first, then contact us – we will open a case with the carrier.
  • If a parcel arrives damaged, keep the packaging and send us a photo within 14 days; we will replace the item or refund it.

Wrong or incomplete address

Your name, address and phone number must be complete and correct. We are not responsible for delays or losses caused by an incorrect or incomplete address. If you spot a mistake, email us immediately – we can usually correct it before dispatch.

Returns

You can return your order within 30 days of receiving it. See Returns & Refunds for the full conditions.

Contact

EU Store
Hafnarbraut 57, Holmavik 510, Iceland
Email: hello@muwadev.com
Phone: +354 439 9904